Services marketing People, technology, strategy
By: Wirtz , Jochen.
Contributor(s): Lovelock, Christopher H | Chatterjee, Jayanta.
Material type:
TextPublisher: USA: World Scientific Publishing Co Inc; 2016Edition: 8th ed.Description: 817p.ISBN: 9789332587687.Subject(s): MARKETING - - MANAGEMENT | PROFFESSIONS - - MARKETING | SERVICE INDUSTRIES - - MARKETING | CUSTOMER SERVICES - - MARKETINGUDC classification: 658.8 WIR/S.8 Summary: Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
| Item type | Current location | Call number | Status | Date due | Barcode |
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Main Library (First Floor, Rack No.33) | 658.8 WIR/S.8 (Browse shelf) | Available | 36668 | |
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Books
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Main Library (First Floor, Rack No.33) | 658.8 WIR;1/S.8 (Browse shelf) | Available | 36669 | |
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Books
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Main Library (First Floor, Rack No.33) | 658.8 WIR;2/S.8 (Browse shelf) | Available | 36670 |
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
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