TY  - BOOK
AU  - Seth, Rakesh
AU  -  Seth, Kirti
TI  - Creating customer delight
SN  - 0761932968
U1  - 658.89.009.7 SET 
PY  - 2005///
CY  - New Delhi
PB  - Sage
KW  - CUSTOMER RELATION - MANAGEMENT--CUSTOMER CARE--MARKETING MANAGEMENT 4
ER  -