TY  - BOOK
AU  - Iyer, Gopalkrishnan R ed.
AU  -  Bejou, David
TI  - Customer relationship management in electronic markets
SN  - 8179924459
U1  - 658.818:681.31 IYE 
PY  - 2005///
CY  - Mumbai
PB  - Jaico
KW  - CUSTOMER RELATIONSHIPS-ELECTRONIC MARKETS--MARKETING MANAGEMENT--CUSTOMER SATISFACTION 4
ER  -