TY  - BOOK
AU  - Payne, Adrian
AU  - 
TI  - Handbook of CRM
SN  - 9780750664370
U1  - 658.818 PAY 
PY  - 2006///
CY  - Amsterdam
PB  - Elsevier
KW  - CUSTOMER RELATIONS--RELATIONSHIP MARKETING-MANAGEMENT 3
ER  -