Your search returned 121 results.

|
1. Hey, I'm the customer

by Willingham, Ron | .

Edition: Material type: Text Text Publisher: New Jersey Prentice Hall 1992Availability: Items available for loan: [Call number: 658.818 WIL] (1).

2. The reinventor's field book

by Osborne, David | Plastrik, Peter.

Edition: Material type: Text Text Publisher: San fraincisco Jossey-Bass 2000Availability: Items available for loan: [Call number: 35 OSB] (1).

3. Customer relationship management

by Sheth, Jagdish.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi: Tata McGraw-HIll Publishing Company; 2001Availability: Items available for loan: [Call number: 658.818 SHE/C] (1).

4. Saturn difference

by Lenz, Vicki | .

Edition: Material type: Text Text Publisher: New York John Wiley and sons 1999Availability: Items available for loan: [Call number: 658.89.009.7 LEW] (1).

5. Customer relationship management

by Brown, Stanley A | .

Edition: Material type: Text Text Publisher: New York John Wiley & Sons 2000Availability: Items available for loan: [Call number: 658.89.009.7 BRO;1] (1).

6. Loyalty.com

by Newell, frederick | .

Edition: Material type: Text Text Publisher: New york Mc Graw hill 2000Availability: Items available for loan: [Call number: 658.89.009.7 NEW] (1).

7. Simplicity marketing

by Cristol, Steven M | Sealey, Peter.

Edition: Material type: Text Text Publisher: New York Free Press 2000Availability: Items available for loan: [Call number: 658.8 CRI] (1).

8. Building profitable customer relations

by Dee, David | .

Edition: Material type: Text Text Publisher: New Delhi SBP Management Press 1998Availability: Items available for loan: [Call number: 658.818 DEE] (1).

9. Improving customer satisfaction, loyalty, and profit

by Johnson, Michael D | Gustafsson.

Edition: Material type: Text Text Publisher: California Jossey-Bass Inc. 2000Availability: Items available for loan: [Call number: 658.818.2 JOH] (1).

10. Mastering customer relations

by Cartwright, Roger I | .

Edition: Material type: Text Text Publisher: Hampshire Macmillan 2000Availability: Items available for loan: [Call number: 658.89.009.7 CAR] (1).

11. Beyond world class

by Ross, Alan M | .

Edition: Material type: Text Text Publisher: Chicago Dearborn Trade Publishing 2002Availability: Items available for loan: [Call number: 65.012.432 ROS] (1).

12. Loyalty rules!

by Reichheld, Frederick F | .

Edition: Material type: Text Text Publisher: Boston Harvard Business School Press 2001Availability: Items available for loan: [Call number: 658:316.46 REI] (1).

13. Permission-based E-mail marketing that works!

by MacPherson, Kim | .

Edition: Material type: Text Text Publisher: USA Dearborn 2001Availability: Items available for loan: [Call number: 658.8(481.18) MAC] (1).

14. Secrets of customer ralationship management

by Barnes, James G | .

Edition: Material type: Text Text Publisher: New York McGraw-Hill 2001Availability: Items available for loan: [Call number: 658.89.009.7 BAR] (1).

15. Business process Mapping

by Jacka, J Mike | Keller, Paulette J.

Edition: Material type: Text Text Publisher: New york John wiley and sons 2002Availability: Items available for loan: [Call number: 658.817 JAC] (1).

16. Handbook of customer satisfaction measurement

by Hill, Nigel | Alexander, Jim.

Edition: 2.0Material type: Text Text Publisher: England Gower 2000Availability: Items available for loan: [Call number: 658.89.009.7(035) NI] (1).

17. Managing customer service

by Hayes, Jenny | Dredge, Frances.

Edition: Material type: Text Text Publisher: England Gower 1998Availability: Items available for loan: [Call number: 658.89.009.7 HAY] (1).

18. Creating customer evangelists

by McConnell, Ben | Huba, Jackie.

Edition: Material type: Text Text Publisher: Chicago Dearborn 2003Availability: Items available for loan: [Call number: 658.89.009.7 MCC] (1).

19. Ultimate CRM handbook

by Freeland, John | .

Edition: Material type: Text Text Publisher: New York MCGraw Hill 2002Availability: No items available Checked out (1).

20. Why CRM doesn't work

by Newell, Frederick | .

Edition: Material type: Text Text Publisher: London Kogan page 2003Availability: Items available for loan: [Call number: 658.89.009.7 NEW] (1).

Copyright © 2020. Library & Information Centre, Indian Institute of Management Kozhikode
Koha version:19.05.02.000