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Hey, I'm the customer
by Willingham, Ron | . Edition: Material type:  Text Publisher: New Jersey Prentice Hall 1992Availability: Items available for loan:
[Call number: 658.818 WIL]
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The reinventor's field book
by Osborne, David | Plastrik, Peter. Edition: Material type: Text Publisher: San fraincisco Jossey-Bass 2000Availability: Items available for loan:
[Call number: 35 OSB]
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Customer relationship management
by Sheth, Jagdish. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: Tata McGraw-HIll Publishing Company; 2001Availability: Items available for loan:
[Call number: 658.818 SHE/C]
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4.
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Saturn difference
by Lenz, Vicki | . Edition: Material type: Text Publisher: New York John Wiley and sons 1999Availability: Items available for loan:
[Call number: 658.89.009.7 LEW]
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5.
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Customer relationship management
by Brown, Stanley A | . Edition: Material type: Text Publisher: New York John Wiley & Sons 2000Availability: Items available for loan:
[Call number: 658.89.009.7 BRO;1]
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Loyalty.com
by Newell, frederick | . Edition: Material type: Text Publisher: New york Mc Graw hill 2000Availability: Items available for loan:
[Call number: 658.89.009.7 NEW]
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7.
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Simplicity marketing
by Cristol, Steven M | Sealey, Peter. Edition: Material type: Text Publisher: New York Free Press 2000Availability: Items available for loan:
[Call number: 658.8 CRI]
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Building profitable customer relations
by Dee, David | . Edition: Material type: Text Publisher: New Delhi SBP Management Press 1998Availability: Items available for loan:
[Call number: 658.818 DEE]
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Improving customer satisfaction, loyalty, and profit
by Johnson, Michael D | Gustafsson. Edition: Material type: Text Publisher: California Jossey-Bass Inc. 2000Availability: Items available for loan:
[Call number: 658.818.2 JOH]
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Mastering customer relations
by Cartwright, Roger I | . Edition: Material type: Text Publisher: Hampshire Macmillan 2000Availability: Items available for loan:
[Call number: 658.89.009.7 CAR]
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Beyond world class
by Ross, Alan M | . Edition: Material type: Text Publisher: Chicago Dearborn Trade Publishing 2002Availability: Items available for loan:
[Call number: 65.012.432 ROS]
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12.
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Loyalty rules!
by Reichheld, Frederick F | . Edition: Material type: Text Publisher: Boston Harvard Business School Press 2001Availability: Items available for loan:
[Call number: 658:316.46 REI]
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Permission-based E-mail marketing that works!
by MacPherson, Kim | . Edition: Material type: Text Publisher: USA Dearborn 2001Availability: Items available for loan:
[Call number: 658.8(481.18) MAC]
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14.
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Secrets of customer ralationship management
by Barnes, James G | . Edition: Material type: Text Publisher: New York McGraw-Hill 2001Availability: Items available for loan:
[Call number: 658.89.009.7 BAR]
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15.
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Business process Mapping
by Jacka, J Mike | Keller, Paulette J. Edition: Material type: Text Publisher: New york John wiley and sons 2002Availability: Items available for loan:
[Call number: 658.817 JAC]
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Handbook of customer satisfaction measurement
by Hill, Nigel | Alexander, Jim. Edition: 2.0Material type: Text Publisher: England Gower 2000Availability: Items available for loan:
[Call number: 658.89.009.7(035) NI]
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17.
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Managing customer service
by Hayes, Jenny | Dredge, Frances. Edition: Material type: Text Publisher: England Gower 1998Availability: Items available for loan:
[Call number: 658.89.009.7 HAY]
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18.
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Creating customer evangelists
by McConnell, Ben | Huba, Jackie. Edition: Material type: Text Publisher: Chicago Dearborn 2003Availability: Items available for loan:
[Call number: 658.89.009.7 MCC]
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Ultimate CRM handbook
by Freeland, John | . Edition: Material type: Text Publisher: New York MCGraw Hill 2002Availability: No items available Checked out (1).
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20.
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Why CRM doesn't work
by Newell, Frederick | . Edition: Material type: Text Publisher: London Kogan page 2003Availability: Items available for loan:
[Call number: 658.89.009.7 NEW]
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