SERVE : Business from the heart – The SHOPPERS STOP way
Publication details: Pune: Crossword, 2024. Description: XIX, 224pISBN:- 978-9394887404
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Books
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Main Library (First Floor, Rack No.28) | 658.87 NAG (Browse shelf(Opens below)) | Available | Recommended by Navaneeth K.P. (DPM/16/25/S) | 38466 |
PART 1: Introduction
PART 2: Vendor Revolution
PART 3: Business Revolution
PART 4: Customer Revolution
PART 5: Fast Forward to the Future
PART 6: Serve
For uncountable years, most Indians shopped at standalone stores – until 1991, when Shoppers Stop made its debut. It introduced modern retail and changed the experience of shopping forever. Shoppers Stop introduced the concept of experiential shopping by converting vendors into partners and competitors into collaborators. But SERVE is more than just the story of this retail revolution. It’s a fascinating tale of how the spirit of service encompassed a store, a brand and a company, and evolved into building communities in the retail space and in the world of service. SERVE tells of how a business run from the heart doesn’t just result in huge revenues – it creates unforgettable memories, making that business a forever-brand to reckon with. A compelling narrative of the Indian retail revolution.
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